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SHIPPING & RETURNS

Shipping & Delivery

Each Stitchono order takes around 5 to 9 days to get delivered from the day of order placement. Multiple orders have different delivery times which are listed specifically in the shopping bag page and they take the longest delivery time.

Return Policy

Stitchono ensures that you, our customers don’t experience any hassles even after the purchase. In case of any defect in the item, you can return them within 10 days of receipt (for full refund) without any questions being asked. The refund amount will be credited back to your Bank Account.In case your item has any sort of a manufacturing defect then it can be returned within 10 days of receipt and you will be completely refunded after the items have been thoroughly inspected by our team. In case of an unsuccessful reverse pickup after 3 attempts or if the time exceeds for more than 2 weeks of the pick-up initiation since the first time, then the refund request will be cancelled. Similarly, if the product has been self-shipped and fails to dispatch from the customer’s side 2 weeks prior to the refund initiation in that case also, the refund request will be cancelled.In case of missing bank details, the customers will be granted points, four weeks after the refund initiation. Although, if the bank details are provided then the refund mode can be changed to bank refund within 2 weeks of initiation for refund.Additional guidelines:All return requests are accepted within the first 10 days of receipt excepting those items which are deemed to have been damaged by customers themselves outside of everyday use.Make sure you pack the items you are returning very carefully, safely and securely in order to prevent any loss or damage during the transit period. Be sure to include all the original packaging elements (like tags etc). In case of self-shipping returns our recommendation would be to opt for a reliable courier service.Once our Stitchono team has received your returned item, the refund is subject to your return item has met the appropriate requirements of being undamaged and dispatched by you within 10 days.Feel free to inform us within 10 days of receiving the parcel by emailing us at care@stitchono.in. Double check the security and safety of your items before giving it to our pick-up person.We can arrange for a reverse pickup once in case of an exchange or refund for an order. Shipment charges of any sorts other than the one time will be done by the customer.In case you are using the return form to dispatch the return from your end more quickly then the d) point will apply.Keep in mind that the shipping charges will not be re-imbursed.What can I return?Any item bought from Stitchono clothing is eligible for the return policy within 10 days of delivery. In case the items have some sort of manufacturing defect then the item can be returned within 10 days of delivery and Stitchono will exchange the product after having received it in the warehouse. Returned products are to be returned with all the original packaging and tags that were shipped to you along with the item.In order to ensure that your returned item is accepted by our quality management team then please take extra care and measures to ensure that your trial does not cause any undue or unwanted damage to the item in any way.How do I return products to Stitchono clothing?Option A:This is an extremely easy 2 step process:E mail us at care@stitchono.in from your registered email ID, be sure to mention your order ID and registered phone number to allow our customer service team to assist you in the best possible manner.In case your goods are damaged or broken in any way then feel free to send us those images on care@stitchono.inOption B:This is a 1 step process:Fill out the given return form which is shipped to you with the order and follow the given instructions on the form and ship back the items to us.Note:In case you have chosen the option for stitchono clothing to pick up the returns, our logistics team will organize this pickup within 48 to 72 hours of placement of the pickup request. Ensure that you are available within these hours of shipment for handing over the return product to the stitchono pickup team.You will be needed to self-ship the return product if your pin code is not covered by our pickup services. in this case refunds are subject to your return’s inspection upon receipt from our endIn case of self-shipment, it is advised for you to retain your shipping receipt and update the customer care on – 9606854001. You can also email us your tracking information on care@stitchono.in so that we are able to track the return delivery easily. Please keep in mind that we are not responsible for the damage of your return items in the self-shipping process.The shipping costs are non-refundable.Where do I send my return?Make sure that the below given address is clearly printed or written on your returns parcel with the Stitchono clothing order number in case both the cases of self – shipping or pick up option. Make sure to include the original invoice as proof for the purchase made along with the return item:Stitchono.1st Floor, Rasada, 5th main 7th crossMalleshpalya: 560075How long will the entire process take?Mostly it takes 10 days or even longer for us to receive your return item. All this is dependent on your location and the courier service that you have opted for. After receiving your return item, our team will thoroughly inspect and process the same within 48 hours in order to ensure you receive your refunds as soon as possible. With an aim of keeping you in the loop of the whole process you will receive an email from Stitchono clothing, confirming the status of your return. Usually your refund in the form of store credit will be received within a 48-hour window.Do I get charged for returning products?We provide our customers with the one free reverse shipment service and it is free of cost for pick ups and other services which will be paid for by us. You also have the liberty to ship your returns to our ‘return desk’.How will I be refunded for the return?On successful approval of the refund, the overall refund amount will be then credited to your Bank Account .Can I request delivery to an international shipping address?Currently, Stitchono clothing only delivers within India.

Tracking your Order

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Money Back Guarantee

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Privacy Policy

Stitchono respects the privacy of its customers and users of their website and have actively made their protection in all the activities on the internet’s highest priority. We commit ourselves to ensuring the fact that we treat each information provided by you using the highest diligence and with integrity. This especially includes the cooperation with their partners and their third parties. Stitchono, however, does not accept any sort of a responsibility for third party where this is not stated separately. We actively seek to protect your private information on systems and the website (www.stitchono.com) which is controlled by us, but we are not responsible or liable in any way for unauthorized or unlawful disclosures of your personal and confidential information made by third parties who are not subject to under our control, for example advertisers and websites who have links to our site.Stitchono collects, stores and processes your personal data according with the applicable statutory provision and to the extent required to fulfill the contractual relationship between the user and provider or to provide the requested services which are necessary and required. The item data that the users have put into their shopping cart can be used by Stitchono. Only for their own marketing purposes. Address and order data are collected and processed for our own marketing requirements. According to the applicable law, anonymous profile users may be used for the purpose of internal market research and also to improve our product range. Personal information incorporates any information that the user of stitchono provides to us and that may be used to identify an individual (first and last name, address, fixed and mobile number). We keep our website secured through technical and organisational measures against the loss, destruction, access, modification and distribution of your data by unauthorized persons. Despite regular controls a complete and effective protection against all dangers are, however, not completely possible.This website is making use of technologies provided by Google Analytics to collect data with an aim of optimization purposes. This data is utilized in order to create user profiles under a pseudonym. Cookies can also be used for this purpose. The acquired data can be used by Stitchono. In order to present its users with improved and individualized offers and services to the stitchono users. This data will never be disclosed to third parties. You can prevent the installation of cookies as mentioned under section 4. However, we want to empathize the with that in this situation the functionality of this website must be limited.The user also agrees to the full disclosure of this information regarding third parties in so far as necessary to fulfill the contractual relations hip between stitchono and its users or to provide and improve the requested services which are necessary and required. Any further usage of the data, particularly passing on or selling it to third parties by stitchono is prohibited, except for aforementioned purposes or if the passing on of the data to third parties has explicitly been agreed on.Every user has the freedom to refuse the usage of their data for advertisement purposes at any time without any reason just by sending an e mail to stitchono. You can also unsubscribe at any time from the “my account” page.As an stitchono member you are enabled to invite other persons to become a member of stitchono. Be advised that you can just invite real, natural people who you personally know. Stitchono only sends invitation to the invited individuals and does not use the data for any other purpose. Keep in mind that the invitee will receive the invitation with your name.You have the complete right to receive free information about your stored data at any time as well as the right to correct, lock or even delete this data. In such a case, or in case of questions, suggestions or wishes, feel free to contact us on stitchono. This may, however, result in the situation that stitchono cannot any longer fulfill its contractual duties. A liability of stitchono or the assertion of claims for damages is excluded in this case. You have the freedom to edit your personal information in your “my account” page.The website also utilizes the so – called social plugins of social networking sites like facebook, Instagram, pinterest and twitter which are operated by their respective entities. Do read their privacy policies for further information on how they can protect your personal data. If you do not want to allow these parties to collect your personal information about your visit to stitchono, please remember to log out of them before visiting our website.For Grievance Redressal kindly contact our Co Founder officer M/s Anitha@stitchono.in/9606854001)General exceptions:If we are required to intercept, disclose, monitor and / or store your personal information: (a) by law; (b) to conduct our business; (c) to secure our systems; or (d) to enforce our own rights, we will do so in the manner that is prescribed by the law, Such interception, disclosure, monitoring and storage may take place without your complete knowledge. In such a case, we will not be liable to you or any third party for any damages caused from such interception, disclosure, monitoring and storage. Additionally, we may monitor your personal information to the extent that this may be required to determine compliance and/or to identify the instances of non-compliance. This monitoring may include (without limitation) the filtering of income and outgoing electronic data messages to identify, limit and / or prevent the transmissions of spam, viruses and / or unlawful, obscene, defamatory or otherwise undesirable materials and content. Under certain circumstances we may procure an element of the services from a third-party service provider. This can happen to the extent that it may be necessary, and solely for the purposes of providing the service to you, you agree that we may disclose to such third party any of your personal information that may be necessary for the procurement of services from the third party.Changes in policy:You unconditionally agree that using this website signifies your assent to stitchono privacy policy. If you do not agree with the said privacy policy then please refrain from using our website. Any dispute over our privacy is subject to this policy and our terms of use, which also include limitations on damages. Stitchono reserves the right to change terms of usage and the said privacy policy at any point. Any sort of changes in the policy will be posted and you are expected to know about it. Unless stated otherwise, our current privacy policy applies to all the information that we have about you and your account.

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